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Nákupní rádce
At Your Service
Angličtina
65 b
Až 30 dní na vrácení zboží
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Brožovaná
505
Kč
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Brožovaná
336
Kč
Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.
Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
The book also focuses on the best procedures and methods to create these workplace essentials:
Interviews and resumes
Body Language
Economics of the workplace
Specific grammar points
Brainstorming
Traits of good managers and employees
Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.
Informace o knize
Angličtina
Darujte tuto knihu ještě dnes
Je to snadné
1 Přidejte knihu do košíku a zvolte doručit jako dárek 2 Obratem vám zašleme poukaz 3 Kniha dorazí na adresu obdarovanéhoMohlo by vás také zajímat
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Pevná
903
Kč
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Brožovaná
359
Kč
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Pevná
4 356
Kč
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