Business of Human Services

This case study book serves as a companion to the text "The Business of Human Services: A Guide to Running a Successful Human Services Company". A more complete understanding of the human services industry requires not only studying the text chapters, but also applying those principles to situations that have occurred in real life. Since the 1970s, private human services organizations have been assuming the critical responsibility to care for people with disabilities, a duty formerly carried out by the government, religious organizations, or others. Yet the philosophy of supporting individuals to live independently in the community is now colliding with the reality of limited funding. Regulators are demanding that agencies achieve quality outcomes at lower cost. Human services organizations can no longer ignore the need for their key managers to make program decisions using sound business concepts. The human services field attracts many people who "enjoy working with people, not numbers." But good mission is not possible without good business. Without a strong business foundation, your company will be unable to deliver the services that will fulfill its mission. If you are-or aspire to be-in a position of authority in our special industry, this book and workbook will be vital tools. It is our hope that you can use the text and case study book together to help you achieve your mission. Whether the answers are in black and white or reside in the cloudier world of grey, your studies will place you and your agency on the right path so you can control your own destiny. Our industry is special, and like any specialized industry, it demands specialized ways to make effective decisions. Let us help you fill your toolbox with the tools necessary for success.