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CAUSES AND IMPACT OF PACKAGING DAMAGES IN E-COMMERCE DELIVERIES
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89 b
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Packaging plays a vital role in protecting products from physical damage, environmental factors, and handling risks during transportation, warehousing, and last-mile delivery. In e- commerce deliveries, products often pass through multiple stages such as sorting centers, warehouses, transportation hubs, and delivery agents before reaching the end customer. Each stage involves handling, stacking, loading, and unloading, which increases the risk of packaging damage. Poor packaging practices or inadequate materials can lead to damaged products, customer dissatisfaction, product returns, and financial losses for both sellers and logistics service providers.
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