Kontakt
Jak nakupovat
Doručení
Nákupní rádce
Customer Service in Libraries
Angličtina
196 b
Až 30 dní na vrácení zboží
Zákazníci také koupili
/
Brožovaná
358
Kč
/
Brožovaná
571
Kč
/
Brožovaná
1 214
Kč
/
Brožovaná
641
Kč
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.
Informace o knize
Angličtina
Darujte tuto knihu ještě dnes
Je to snadné
1 Přidejte knihu do košíku a zvolte doručit jako dárek 2 Obratem vám zašleme poukaz 3 Kniha dorazí na adresu obdarovanéhoMohlo by vás také zajímat
/
Audio CD
333
Kč
/
Brožovaná
522
Kč
