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Mediator's Handbook

Jennifer E Beer

Jazyk

Angličtina

Kniha Brožovaná

Libristo kód: 01289941

Nakladatelství New Society Publishers, říjen 2012

The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work th... Celý popis

Libristo kód: 01289941

57 b

568 Kč

Skladem u dodavatele v malém množství Odesíláme za 14-21 dnů

Až 30 dní na vrácení zboží

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The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the conflict; Support the people; Facilitate the process; Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, this Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organisers, teachers and anyone working with clients, customers, volunteers, committees or teams.