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34 b
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Your manager used to be a person. Now, increasingly, it is a system. It assigns your work. It watches you do it. It scores the result and decides what happens next. It never sleeps, never forgets, and never explains itself.
In warehouses and call centres, in hospitals and offices, the oldest bargain of employment, that a person answers to a person, is dissolving. Bennett Warde traces how it happened, from Frederick Taylor's stopwatch to the algorithm that can end a career without anyone deciding to. Drawing on court rulings, regulatory findings, and the best available research, he shows what these systems genuinely deliver, what they cost, and who pays for them.
The evidence is blunt. Across ninety-four studies and more than twenty thousand workers, electronic monitoring has never been shown to make people perform better. It has been shown to make them feel worse.
This is not an argument against measurement. It is an argument about accountability, and about what a working person is owed on the day a machine makes a decision about their life.
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