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New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Language
English
English
Book
Hardback
The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of custome...
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Libristo code: 04011888
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The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for which they are famous.
About the book
Full name
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author
Joseph Michelli
Language
English
English
Binding
Book - Hardback
Date of issue
2008
Number of pages
304
EAN
9780071548335
ISBN
0071548335
Libristo code
04011888
Publishers
McGraw-Hill Education - Europe
Weight
474
Dimensions
146 x 226 x 26
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