Free delivery for purchases over 1 499 Kč
PPL Parcel Shop 54 Kč
Czech Post 74 Kč
Balíkovna 49 Kč
PPL courier 99 Kč
Zásilkovna 54 Kč
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Delivery
PPL Parcel Shop 54 Kč
Czech Post 74 Kč
Balíkovna 49 Kč
PPL courier 99 Kč
Zásilkovna 54 Kč
Free delivery for purchases over 1 499 Kč
Shopping guide
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Incorrect order
We take great care when dispatching orders and check the correctness of the contents of each order carefully before dispatch. Unfortunately, mistakes happen at times and an order may be incomplete or contain incorrect items. In this case, please contact customer support and we will advise you on how to proceed. We will do our best to resolve the situation as quickly as possible to your full satisfaction.
info@libristo.cz
We’ll reply within 24 hours
571 999 090
Working days 8.00—15.30
Defective products
Is the product defective? We're sorry, but we’ll put it right. Please send the items you want to return back to our address together with the complaints form. We'll deal with the complaint before you can say "All the books in the world". This has to be done within 30 days.
Return of defective items:
2
Pack the items securely
to ensure they get to us safely
3
Send to us
Libristo Media s.r.o., Zbrojovácká 1593, 75501 Vsetín
Good to know
Pack the order securely
Pack your order using firm packaging, not bubble wrap or an envelope.
Do not send using cash on delivery
Send the items by post or courier; do not send using cash on delivery. The money will be refunded to your account.
Money back fast
We will deal with the complaint as soon as possible, no later than within 30 days.
Complaints procedure policy
All you need to know about complaints is detailed in our complaints procedure policy.