Free delivery for purchases over 1 499 Kč
PPL Parcel Shop 54 Czech Post 74 Balíkovna 49 PPL courier 99 Zásilkovna 54

Oh no, is something wrong? We’ll fix it as fast as we can.

Two-year warranty on all products
Easy return Fill in the form and send
Quick handling without delays

Incorrect order

We take great care when dispatching orders and check the correctness of the contents of each order carefully before dispatch. Unfortunately, mistakes happen at times and an order may be incomplete or contain incorrect items. In this case, please contact customer support and we will advise you on how to proceed. We will do our best to resolve the situation as quickly as possible to your full satisfaction. We’ll reply within 24 hours
571 999 090 Working days 8.00—15.30

Defective products

Is the product defective? We're sorry, but we’ll put it right. Please send the items you want to return back to our address together with the complaints form. We'll deal with the complaint before you can say "All the books in the world". This has to be done within 30 days.

Return of defective items:

1 Download the form complete and attach it to the order
2 Pack the items securely to ensure they get to us safely
3 Send to us Libristo Media s.r.o., Zbrojovácká 1593, 75501 Vsetín

Good to know

Pack the order securely Pack your order using firm packaging, not bubble wrap or an envelope.
Do not send using cash on delivery Send the items by post or courier; do not send using cash on delivery. The money will be refunded to your account.
Money back fast We will deal with the complaint as soon as possible, no later than within 30 days.
Complaints procedure policy All you need to know about complaints is detailed in our complaints procedure policy.


Log in to your account. Don't have a Libristo account? Create one now!


Don’t have an account? Discover the benefits of having a Libristo account!

With a Libristo account, you'll have everything under control.

Create a Libristo account